At Empowering Wizards, we aim to provide a clear and reliable shopping experience. Please read this policy before purchasing any digital product from our website.
1. Digital Products
Our digital products, including ebooks and downloadable PDF files, are delivered electronically. Delivery instructions are provided at checkout and in the order confirmation email. For full details, please read our Shipping and Delivery Policy.
2. Cancellations
Once a digital order has been completed and the product has been delivered or downloaded, cancellation may not be possible. If you believe an order was placed by mistake, please contact us as soon as possible so we can review your request.
3. Refund Requests
Because digital products are delivered immediately, refunds are not automatic. However, we will review requests involving circumstances such as:
- Duplicate payments for the same order.
- Payment being deducted without a corresponding confirmed order.
- A download link that does not work and cannot be resolved with reasonable assistance.
- A file that is corrupted or materially different from the product description.
- Other circumstances where a refund is required under applicable law.
Each request will be assessed fairly based on the circumstances and applicable consumer protection requirements.
4. How to Request a Refund
Please contact us using the details on our Contact Us page or email us at [your email address]. Include your order number, the email address used for the purchase, and a brief description of the issue. Do not send your full payment card details or passwords.
Please send refund requests within 7 days of purchase so that we can investigate and help you quickly. We may request reasonable information needed to verify the transaction and investigate the issue.
5. Refund Processing
We will review your request and reply within 2 working days. If a refund is approved, it will be sent to the original payment method, and it usually reaches your account within 5 to 7 working days, depending on your bank or payment provider.
6. Contact Us
For questions about an order, download, cancellation, or refund, please use the details on our Contact Us page or email: contact@empoweringwizards.com
Empowering Wizards will handle requests in accordance with this policy and applicable laws.