This policy explains how products purchased from Empowering Wizards (empoweringwizards.com) are delivered.
1. Digital Products Only
We sell digital products, such as ebooks in PDF format. We do not ship any physical items, so there are no shipping charges and no courier or postal delivery.
2. How You Receive Your Product
After your payment is successfully confirmed, you can download your product in these ways:
- From the download link on the order confirmation page shown immediately after payment.
- From the confirmation email sent to the email address you entered at checkout.
- By logging in to your account on our website and visiting My Account, then Downloads.
3. Delivery Time
Delivery is instant. In most cases, you will receive access within a few minutes of a successful payment. Occasionally, email delays can occur.
4. If You Do Not Receive Your Product
Please check your spam or promotions folder first. If you still cannot find the email within 24 hours of payment, write to us at [your email address] with your name, the email address used at checkout, and your order number or payment reference. We will resend your download link or help you resolve the problem, usually within 1 to 2 working days.
5. Download Limits
Your download link can be used a limited number of times. Please save the file to your device after downloading. If you lose the file or the link stops working, contact us and we will help.
6. Payment Failures
If money was deducted from your account but you did not receive your product, please contact us with your payment reference. Amounts debited without a completed order are usually returned by your bank or payment provider within 5 to 7 working days. We will help you check the status.
7. Device Requirements
Our ebooks are in PDF format, which opens on mobile phones, tablets and computers using any standard PDF reader.
8. Contact Us
For any delivery-related question, email us at [your email address] or use our Contact Us page.
Please also read our Refund and Cancellation Policy and Terms and Conditions.